HughesNet Express Repair

What is HughesNet Express Repair?

HughesNet Express Repair is a service protection plan designed to ensure that your HughesNet^® service will be restored in an expedited manner in the event a problem occurs. Under the Plan, you continue to receive Technical Phone Support 24 hours a day, 7 days a week, but if the problem cannot be fixed over the phone, Hughes will send a certified technician directly to your location to quickly restore your service.

Hughes offers a nationwide network of certified technicians, so you can count on getting technical support when you need it - at home or at your office. Choose from the two plans below to get the fast response time you need!

Express Repair – Home: Second Business Day onsite visit

Express Repair – Business: Next Business Day onsite visit

Under Warranty? Choose HughesNet Express Repair for speed!

Service interruptions are not expected, but they can be protected against.

	Technical Phone Support	Onsite Visit
Express Repair – Home	24x7	Second Business Day
Express Repair – Business	24x7	Next Business Day
Limited Warranty	24x7	7-10 Business Days

Express Repair Requirements

Express Repair plans are available to HughesNet subscribers with:
– DW6000, DW7000, or HN7000S (in-warranty or out-of-warranty)
– Hardware mounted to a stable, fixed-position, permanent structure
– Service within the contiguous US (not Alaska or Hawaii) or Puerto Rico
– A current HughesNet billing account in good standing

Need a site visit immediately? Call Customer Care toll-free at 1-866-347-3292.

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