Q. My HughesNet service is still under warranty – why would I want HughesNet Express Repair?
A. Under warranty, you have access to 24/7 technical phone support, as well as onsite support as needed. While most problems are resolved with a simple phone call, it may take up to 7–10 days for a certified technician to visit your home or business to restore service, under the warranty. With Express Repair, if a visit is deemed necessary to restore your service then a technician will be onsite in two business days with Express Repair – Home or the next business day with Express Repair – Business.

Q. If I lose service and HughesNet Customer Care determines a site visit is required to fix the problem, how long before the service technician comes to repair it?
A. Onsite calls are scheduled according to the time that Hughes receives the call that a problem has arisen. For next-business-day service coverage (Express Repair – Business), if your call is received prior to 1 pm, the appointment will be scheduled for the next business day. If the call is received after 1 pm, the appointment will be scheduled for the second business day.

For second-business-day service coverage (Express Repair – Home), if your call is received prior to 1 pm, your appointment will be scheduled for the second business day after your call. If the call is received after 1 pm, the appointment will be scheduled for the third business day after your call.

Q. If I lose service, how likely will the service technician be able to get me up and running?
A. On average, our certified HughesNet technicians restore service 99% of the time on their first onsite visit.

Q. What is the pricing for Express Repair – Home and Express Repair – Business?
A. Select Express Repair – Home with a 1-year term and get second-business-day onsite service for only $5.95 per month; or choose Express Repair – Business for next-business-day service for only $12.95 per month with a 1-year term. Both plans require a $29.95 co-pay if a service visit is required. A higher co-pay will be charged during the 30-day vesting period.

Q. Where can I find HughesNet Express Repair terms and conditions?
A. Click here to read the full terms and conditions.

Q. How will Express Repair be billed?
A. The monthly service fee for Express Repair will be billed to you as your HughesNet service is billed (on credit/debit card or via invoice, whichever method you have selected). The co-pay will be billed by that same means if a service visit is requested

Q. What is the vesting period?
A. Both Express Repair plans include a 30-day vesting period for existing HughesNet subscribers. Onsite service within the first 30 days of enrolling in a plan results in a higher co-pay than after the vesting period.

During the vesting period: $99 co-pay
If an onsite visit is required within the 30-day vesting period and you choose to start a new 24-month service commitment, the co-pay fee will be $99.

During the vesting period: $199 co-pay option
If an onsite visit is required within the 30-day vesting period and you choose not to start a new 24-month service commitment, the co-pay fee will be $199.

After the vesting period: $29.95 co-pay
If you require onsite service after the 30-day vesting period, the onsite service co-pay will be $29.95.